PENDLORA LOVER · AFTERCARE

Returns & Refunds

We want you to feel confident when ordering from Pendlora Lover. If something is not right, this page explains how to request a return, what conditions apply, how refunds are handled, and what to do if an item arrives damaged, incorrect, or incomplete.

Please read the information below before sending anything back. Returns should not be sent without first contacting our support team.

01 · Contact Us First

Before returning an item, contact support@pendloralover.com with your order number and reason for the request.

02 · Keep Items Unworn

Eligible returns should remain unused, unworn, and in their original condition with applicable tags and packaging.

03 · Use Approved Instructions

Do not send parcels to an address found elsewhere online. Follow the return instructions provided by our support team.

04 · Refund After Review

Approved refunds are processed after the returned item has been received and inspected where a physical return is required.

Is your item eligible for a return?

Eligibility depends on the condition of the item, the reason for return, the timing of the request, and any exclusions that apply to the product or transaction.

Generally Eligible

Items may generally be considered for return when they are unworn, unused, unwashed, and returned in substantially the same condition in which they were received.

Original tags, labels, protective packaging, and accessories should remain attached or included where applicable.

May Not Be Eligible

Items showing signs of wear, washing, fragrance, stains, damage caused after delivery, modification, or missing components may not qualify for return.

Certain products may also be excluded where required for hygiene, customization, or other legally permitted reasons.

Wrong Size or Change of Mind

Please contact us before returning the item. Return eligibility and shipping responsibility will depend on the circumstances and applicable consumer rules.

Damaged or Incorrect Item

If you believe the item arrived damaged, defective, or different from what you ordered, contact us promptly and provide clear photographs so we can review the issue before any return is arranged.

RETURN PROCESS

From request to resolution.

Following the correct process helps us identify your order, understand the reason for return, and provide the appropriate instructions.

STEP 01 · Contact Customer Support

Email support@pendloralover.com with your order number, item name, and reason for the return request.

STEP 02 · Provide Supporting Information

If the request concerns damage, defects, or an incorrect item, include clear photographs of the product, affected area, and packaging where relevant.

STEP 03 · Receive Return Instructions

If a return is appropriate, our team will provide the relevant instructions. Please do not send a parcel before receiving this information.

STEP 04 · Return the Item

Package the item carefully and use the approved return method or address provided to you. We recommend retaining proof of shipment.

STEP 05 · Inspection & Resolution

Once the return is received, the condition of the item may be reviewed before the refund or other approved resolution is completed.

01 · Return Conditions

To help ensure that a returned item can be accepted, please keep it in original, resalable condition until your request has been reviewed.

Where applicable, products should be returned with original tags, labels, packaging, accessories, and other components included with the order.

Returned items should generally be:

• unworn and unused;
• unwashed and unaltered;
• free from stains, fragrance, makeup, pet hair, or other signs of use;
• returned with original tags and packaging where applicable;
• packaged carefully to avoid damage during return transit.

We reserve the right to reject or reduce a refund where legally permitted if an item is returned in a condition that materially differs from the condition in which it was supplied.

02 · Return Request Timing

Please contact us promptly after receiving your order if you wish to request a return. The permitted return period may depend on your location, the nature of the purchase, and mandatory consumer law.

Where a specific return period is stated during checkout or elsewhere on our website, that period should be read together with any statutory cancellation or consumer rights that cannot legally be excluded.

Waiting an extended period before reporting damage, defects, or an incorrect item may make it more difficult to verify what happened during delivery.

03 · Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective, or contains the wrong item, please contact us before taking further action.

Include your order number and clear photographs showing the complete product, the affected area, and packaging where relevant.

Depending on the circumstances, we may request additional information to help us determine the appropriate solution.

Please do not discard packaging immediately if the issue appears connected with shipping damage, as photographs of the parcel may be useful when reviewing the delivery.

04 · Refunds

When a refund is approved, it will normally be issued to the original payment method used for the purchase unless another method is required or agreed under applicable law.

After we process a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Processing times after the refund leaves our system are controlled by the relevant financial institution and are therefore outside our direct control.

Pendlora Lover will never ask customers to provide full card numbers, account passwords, or other sensitive payment credentials to process an ordinary refund.

Original Shipping Costs

Whether original shipping charges are refundable depends on the reason for the return, the shipping service involved, and applicable consumer law.

Where expedited shipping was chosen voluntarily, additional premium shipping charges may not be refundable where legally permitted.

Return Shipping Costs

Responsibility for return shipping can vary depending on whether the return is due to a change of mind, sizing preference, incorrect item, defect, or another reason.

Our support team will advise you based on the circumstances of your request.

05 · Exchanges

Exchange availability depends on stock and the specific circumstances of the request.

In some situations, the most practical process may be to return an eligible item and place a new order for the preferred size or style.

Please contact us before returning an item for exchange so our team can confirm what options are available.

06 · Items That May Be Excluded

Where permitted by applicable law, certain categories of products may not qualify for ordinary change-of-mind returns.

This can include customized goods, products made to specific customer instructions, items that cannot reasonably be resold for hygiene reasons after opening, or other products specifically identified as non-returnable before purchase.

Any exclusion is subject to mandatory consumer rights, including rights that may apply where an item is defective, incorrectly supplied, or otherwise does not conform to the contract.

07 · Sale & Promotional Items

Promotional pricing alone does not automatically remove statutory consumer rights.

However, where legally permitted, special return conditions may apply to certain clearance, final-sale, or specifically identified promotional items.

Any applicable return restrictions will be communicated on the relevant product page, during checkout, or as otherwise required before purchase.

If a sale or promotional item arrives damaged, defective, incorrect, or otherwise does not conform to the order, please contact Pendlora Lover Customer Support at support@pendloralover.com for assistance.